Damage & Security Policy
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A little peace of mind, beautifully considered.
Most rentals at The Closet Society do not require a refundable security deposit.
We believe in making luxury accessible through a straightforward, transparent rental experience.
All renters are required to complete a rental agreement acknowledging responsibility for garment care, timely return, damage, and loss.
Select premium garments may require an additional refundable security deposit. Any required deposit will be disclosed before booking.
|
Situation |
Customer responsibility |
|---|---|
|
Normal wear |
No additional charge |
|
Routine cleaning |
Included in cleaning fee |
|
Broken zipper or seam |
Documented repair cost |
|
Missing embellishments |
Documented replacement/repair cost |
|
Excessive staining |
Specialty cleaning cost |
|
Irreparable damage |
Agreed replacement value |
|
Lost or unreturned gown |
Agreed replacement value |
How claims are handled
When a garment is returned, our team will inspect it for damage beyond normal wear.
If additional damage is identified, the renter will be notified and provided with supporting documentation and an itemized assessment of any applicable charges.
The Closet Society may issue an invoice for additional amounts owed under the rental agreement.
Payment of additional charges must be completed through an approved payment method.